Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Robotics_Ecommerce@ff.com. Please note that returns will need to be sent to the following address: 1990 E Grand Ave El Segundo, CA 90245

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Robotics_Ecommerce@ff.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Robotics_Ecommerce@ff.com.

RETURN POLICY

All purchased through official Faraday Future sales channels or authorized reseller platforms may be returned within 30 calendar days of delivery, subject to inspection and approval.

Eligible Returns:
• Defective or damaged products upon arrival or
• Incorrect items received or
• Products returned with included accessories
and Return requests submitted within the approved return window

Non-Eligible Returns:
• Products damaged by misuse, abuse, unauthorized modification, improper handling, or unsupported software/configuration changes or
• Missing accessories or components or
• Excessive wear, abuse, or physical damage
Or Returns submitted outside the approved return period

Returned products may be subject to inspection and restocking review. Products returned with missing packaging, excessive wear, customer-caused damage, or incomplete accessories may be ineligible for full refund or may be subject to reasonable refund reductions were permitted by applicable law and disclosed return conditions.

Return Shipping Responsibility

Returns requested for customer preference reasons, including changed mind, accidental purchase, no longer needed, or dissatisfaction unrelated to product performance, are considered customer-remorse returns. In such cases, the customer is responsible for return shipping costs, including any freight or oversized shipping charges. Original shipping charges are non-refundable.

If the returned product is confirmed to be defective, damaged upon arrival, or incorrectly shipped by the seller, Faraday Future will cover the return shipping cost by providing a prepaid return label or approved reimbursement.

REFUND POLICY

Once the returned product has been received, inspected, and approved, refunds will be issued to the original payment method used at the time of purchase. Processing times may vary depending on the customer’s payment provider, financial institution, or marketplace platform.

Proof of purchase may be required for return, refund, replacement, or warranty claims.

EAI Curriculum — Pricing, Refund & Cancellation Policy (Foundation Tier)

1. How the Course and Billing Work

Foundation is the entry tier of our three-tier curriculum, with 156 lessons per year. Lessons are not unlocked all at once; 3 new lessons are released each week, so learners reach 156 lessons over about one year (52 weeks). There are three ways to pay:

• Annual $490/year: pay once for a full year; lessons still release at 3 per week, 156 in total.

• Monthly $49/month: pay month by month; same 3 lessons per week, continuing until you cancel.

• Per-lesson $5/lesson: no subscription—pick and buy individual lessons as one-time purchases.

2. Refunds and Cancellation

2.1 Request Process

(Applies to all payment methods) Submit your refund or cancellation request through the FF Mall portal with your order number, registered email, and product name. We acknowledge the request within 2 business days and complete the review within 5–7 business days; approved refunds are returned to the original payment method within 10–14 business days.

2.2 Annual Subscription ($490/year)

Timing of cancellation	Refund eligibility	Access after cancellation
Within 14 days, no lessons taken	Full refund	Access ends immediately
Within 14 days, some lessons taken	Pro-rated refund, minus days used	Access ends immediately
After 14 days	No refund	Access continues to end of term
Billing error / product failure	Full refund, case by case	Per resolution

2.3 Monthly Subscription ($49/month)

• You may cancel anytime; cancellation stops future auto-renewal, and access continues until the end of the current paid month.

• The monthly fee already paid is non-refundable.

2.4 Per-Lesson Purchase ($5/lesson)

• A single lesson is a one-time purchase, not a subscription—there is no renewal or cancellation.

• An unopened lesson may be fully refunded within 14 days of purchase; once it has been started (opened or viewed), it is considered consumed and is non-refundable.

2.5 General Terms

• Auto-renewal: annual subscriptions do not auto-renew and must be renewed manually; monthly subscriptions auto-renew and can be cancelled anytime; per-lesson purchases are one-time with no renewal.

• Price changes: we will give at least 30 days’ notice of any change to subscription prices.

• Billing error / product failure: related refunds are handled in full on a case-by-case basis, are not subject to the time windows above, and apply to all payment methods.